Frequently Asked Questions

Everything you need to know about shopping at PIECES

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally take 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 5 business days of receiving the package at our warehouse.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable fit or checking the 'Fit Notes' section.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Klarna and Afterpay.

Can I track my shipment?

Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

Are your materials sustainably sourced?

At PIECES, we are committed to ethical fashion. Over 60% of our current collection is made from recycled materials or organic cotton, and we aim to reach 100% by 2026.