Returns & Exchanges
At PIECES, we want you to love your new wardrobe staples, which is why we offer a flexible 30-day return policy for all unworn items with original tags. If your purchase isn't quite right, we've made the exchange and refund process simple and transparent.
Initiate Your Return
Log into our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging, ensuring all tags are attached and the garment is in its original condition.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized collection point.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing